Putting The Client First

 

Another great day doing what may seem to be little to you and I but something that makes a big difference to my client.

 

I have spent the time today with my client and some of their family members walking around a garden centre, I know this seems daft or maybe even a waste of time but that is why I love working for this company. You see for my client being with their family is key to maintaining a “normal” life, raising them up when life seems to always be bringing them down. The journey there we spoke about what was on their mind, what little jobs at home needed doing and finding out what help was needed to keep the voices at bay. There was not much in their replies other than I’m good thanks but asking for help is not always easy so as a PA you have to play the long game a little.

 

After spending time with family members I asked the same set of questions on the way home and suddenly the answers change. Not because I am good at getting answers out of people but because they were relaxed and happy enough to give honest answers. It was almost like they remembered that they had a reason to answer honestly, a reason to keep themself well and that is what the visit was all about.

 

So yes my visit was a nice day wondering around a garden centre but this was merely a distraction of the issues and low feelings faced on a daily basis for my client whilst offering a reminder as to why they fight so hard to be “normal”. To make it even more productive it opened up a honest line of communication that has given me a list of things to do to make a difference in their day to day live.

 

The Humanistic Approach is far more productive than it looks.

Paperwork?????

Any job has a degree of paperwork but it has been nice to see the company putting a process in place that hasn’t seen us PAs flooded with paperwork and actually I am finding it making my visits easier, just don’t tell the directors.

You see BTC (Breaking The Cycle) has grown over the past year and I have been a part of that growth but this does require some reflection and discussions with local authorities to make sure we are doing a good job. I have loved working for them but actually I enjoy the structure the paperwork has given me as someone who is still learning about the job.

Between me and you it has also helped me with my taxes etc as a self employed member of the company as it creates logs that I can refer back to when logging my millage and hours. Fingers crossed we will see further positive developments as the company continues to grow.

Reflecting on a busy week

Last week was a busy one for myself, visiting new clients to see if there could be a good enough connection to allow us to work together, visiting current clients, helping one client who is currently dealing with louder voices than normal and making sure that I am putting each and every client at the centre of everything that I am doing.

 

Working with Breaking The Cycle is so rewarding and they have such a similar vision to myself that I am loving working with them. Take for instance my meeting last week with 2 clients who require PA support, I was asked to meet them to gauge if there could be a rapport built to allow me to support them. I see so many care companies just filling slots with names where as I feel that Breaking The Cycle takes in to consideration what I want and need, what I bring to the table as well as what the client wants and needs. This really empowers me and with clients currently being out of hospital for the longest in their lives I have to believe that BTC’s approach has something to do with that success.

 

Last week wasn’t my easiest as I had to cram the hours in before half term but reflecting on it I can’t help feeling satisfied by a job well done and a job worth doing.