Almost Like Pulling Teeth

New clients can be the tricky ones as we are not given a folder with all of the information that we may need and a lot is relient on our experiences and skills. Today my new client looked like they were hiding something in their cheeks like a squirrel and when asked they answered with the to expected answer “I’m fine, it will sort itself out soon”.

 

I have not been working with this client for long and I am aware that it has taken a LOT of effort by others to get me in the door so I had to be careful not to undo their hard work. With a few jokes and some quick thinking I was able to find out that they had no dentists, or none that they were aware of, and I was able to get them an appointment the next day. They didn’t need any teeth pulling but it could have been almost like pulling teeth for me if I hadn’t had the skills or experience to have built up a level of trust with the client. The effort that goes in to assigning PAs to clients has really paid off for me as my personality matches the clients needs and allows us both to get things out of our time together.